Making a Booking & Turnaround Times

We offer a number of different services to cater for standard or urgent bookings.

Standard 7-day turnaround
Products will be shot, retouched and supplied to you within 7 full working days* of their arrival at our studios, assuming we have all other necessary information as below. No deposit required.

3-day turnaround
Products will be shot, retouched and supplied to you within 3 full working days* of their arrival at our studios, assuming we have all other necessary information as below. 50% deposit required to book studio space.

24-hour turnaround
On request only – products will be shot, retouched and supplied to you within 24 hours* of their arrival at our studios, assuming we have all other necessary information as below. Full payment required on booking.

*Please allow additional time if you require sample images to be shot for approval before commencing with the full booking. We will notify you of your estimated shoot day as soon as possible and it is helpful if you are contactable on this day for either approval or any queries that we may have.

For all services, we need the following information to confirm a booking:

• Full and numbered shot list
• Example images supplied if applicable
• Full brief / instruction for each image
• Format that you wish to have your images supplied in, sizing and resolution requirements, eg:
JPG at 1500 px wide, 72dpi (our standard web format for product photography)
TIF or JPG at 4000 px wide, 300dpi (our standard print format for product photography)

All images supplied include colour correction, basic retouching & clean up. If your items need cutting out or clipping paths to achieve a white background, there will be a small additional charge per image. There are no usage restrictions or licence fees – the images are supplied at either screen (72dpi) or high (300+dpi) resolution for use on any medium. Depending on your project, there may be an additional charge for the supply of items at high resolution.

Return postage is charged at cost using Royal Mail’s Special Delivery or Parcelforce overnight services. If you prefer to use a low cost service, you are welcome to arrange this yourself or you can collect in person during office hours (Monday to Friday, 9am – 5.30pm) from our Lewes studios.